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The Expectation

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Jimmy John's - Greg Silberzahn

“I think it all comes down to our atmosphere, for real. You come into a store and see smiling faces. There’s people that are excited to take care of you; there’s people that want to give you an obsessive amount of good customer service. I want our customers to feel it. Jimmy John’s champions that kind of atmosphere. It’s not like we’re okay with being mediocre and giving mediocre service, we want everyone to get the best. And that’s not the exception, it’s the expectation.”

- Greg Silberzahn, Area Manager, Manitowoc, WI #957, #741, #1411, #2125