"Managing people and building a solid relationship to empower employees to work fast and accurate is very difficult. But I've become a master at it, here's how: I show them exactly what to do myself. Then I let them try it. When they first try what I showed them it's very awkward, so the only thing I comment on is what they are doing really well, I don't focus on what needs improvements. Then I meet with them each week and review what they learned, how they are doing and then I reset new goals for the up and coming week. I'm always with them jamming it out so as a result my team is completely self motivated. So much that I don't even need to be here all the time as they execute like rockstars now whether I'm there or not. I love leading but mostly I love watching my team grow confidence and ability. I take ordinary people and teach them to do extraordinary things. It’s so cool when you can actually do it!"
-Jacob Turner, General Manager, Store #1195 Thornton, CO