"Lead by example, that’s it. If your employees see you work, they will work. If they see you not working, they won’t work. If they see you have an attitude, they’ll have an attitude. If they see you treat a customer a certain way, they’ll treat a customer the same way. Respect your employees, and they will respect you. And once you earn their respect, don’t lose it."
-Shawn Lawrence, General Manger, Tallahassee, FL #170